Mystery Shopping
Run mystery shopping and experience audits with OnSite Checklist.
Use OnSite Checklist to conduct mystery shopping visits on your phone or tablet. Build checklists for experience, service and standards — capture photos and comments, generate PDF reports.
Why use checklists for mystery shopping?
Mystery shopping programmes need consistent criteria and evidence so brands can compare locations and improve service. Mobile checklists let auditors complete visits discreetly, score service and environment, and submit reports with photos and comments from the field.
What you can do with OnSite Checklist
- Store visit and experience checks – greeting, environment, product
- Service and standards scoring – with structured criteria
- Photo evidence and comments – for confidential reporting
- Confidential reporting – sync and PDF when you're back online
- Works offline; reports when you're back online
Get the app and a free demo template
Download OnSite Checklist on Android or iOS, then import the mystery shopping demo template to see a ready-made structure you can adapt. The template is in standard JSON format so you can view it, edit it, or import it straight into the app.